Purchases

Refund Policy

If a MagniGenie product does not meet your needs, contact us promptly. We will first try to resolve the issue and will handle eligible refund requests fairly.

Effective and last updated: 28 July 2026
14-day request windowFor eligible digital product purchases.
Original payment methodApproved refunds return through the payment provider.
Support firstGive the team a reasonable opportunity to help.

This policy applies to purchases made directly from MagniGenie. Marketplace purchases are governed by the marketplace’s own refund process and must be requested there.

1. Digital product refunds

You may request a refund for an eligible plugin purchase within 14 calendar days of the original purchase date. Please explain why the product does not meet your needs and allow us a reasonable opportunity to answer questions or address a technical issue.

A refund may be declined when the request is outside the 14-day window, the purchase was not made directly from MagniGenie, there is evidence of fraud or abuse, or the product works as described but cannot be used because of an unsupported third-party environment that was not represented as compatible.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

2. Custom development and services

Custom development, maintenance, installation and consulting are scoped around reserved time and delivered work. Refund and cancellation terms for those services are stated in the applicable proposal, invoice or service agreement.

If no separate written term applies, contact us promptly. We will review work completed, committed costs, milestones and any undelivered balance. Any service refund is determined fairly from those facts and is not automatically governed by the 14-day digital-product window.

3. How to request a refund

  1. Open a ticket
    Use the email address connected to the purchase.
  2. Identify the order
    Include the order number, product and purchase date.
  3. Explain the issue
    Tell us what did not work and what you already tried.

Start a request

Sign in to your account and open a ticket, or email [email protected] from the purchasing address.

4. Approval and processing

Approved refunds are sent to the original payment method. Banks and payment providers control when the credit appears, so processing time can vary after MagniGenie releases the funds. Refunding a product may end related access to downloads, updates, licence activations and support.

Taxes, currency conversion differences and payment-provider fees are handled according to the original transaction and applicable law.

5. Unrecognized charges and chargebacks

If you do not recognize a MagniGenie charge, contact us before opening a bank dispute. We can check the order, purchaser email and payment reference. We reserve the right to respond to chargebacks with transaction and communication records when a valid purchase is disputed.