At MagniGenie, our customers come first in our priority list. It is because we want you to be completely satisfied with any product or service you purchase from us. Before requesting a refund, please give us the opportunity to answer any questions, or concerns, and to assist you in resolving any problems you might have. Click here to contact us.
If, unfortunately, the product you purchased does not meet your needs, we offer you a 14-day refund period. Simply contact us by replying to the purchase email you received when you placed your order or via our contact form. Please make sure to provide us with a clear explanation of why you are not satisfied and one of our support staff will respond to you. No refund requests will be accepted after 14 days from the date of purchase.
If you have purchased additional services, such as custom development or personal support, and you are not satisfied, we request the opportunity to discuss your concerns and to resolve any problems. We pride ourselves on customer satisfaction, however we do reserve the right, at our sole discretion, to issue a refund for any services you may have purchased.
We request that you follow the process of requesting a refund, or inquire about any unrecognized charges, before issuing a chargeback request with your bank. We reserve our right to dispute chargebacks if the disputed charge is not fraudulent and you did not follow the process or there is no evident communication from you (the license holder) regarding a request for a refund.